Dear clients of VPN! We recommend following the rules of VPN use for the maximum speed and safety of applications for all platforms. Your access to the VPN application may be denied unilaterally if you violate them.
If you encounter problems during installation or payment, you can read the terms of VPN use or write to our support service here: help@prime-vpn.site
By installing, operating, distributing, or otherwise using the Software, you agree to all of the provisions of this document. Each software product has its own installation instructions, partially shown below. For the proper functioning of the applications, we recommend that you follow these instructions correctly.
VPN has its own applications for various platforms. You can download official applications (or get true links for apps) only on the official VPN.com site. The VPN team does not recommend using other operating systems for work with VPN applications. Accordingly, we disclaim responsibility for the use of software on third-party systems.
We can provide full test access only for the iOS application. We cannot provide the test access for other platforms. If you have a subscription in the App Store, your subscription (if it is still active) will be automatically extended for the first period of paid use after the test access. You can cancel your subscription at any time in the settings of your App Store account.
You can use VPN only by paying for a subscription which you can purchase in the App Store. On other platforms, the application is used as part of the subscription of these application stores. The VPN team disclaims all liabilities for money transactions. All disclaimers are resolved within the agreements and rules of the App Store platforms. The price of monthly subscriptions is $9.99, and it is automatically extended for subsequent months. You can cancel the subscription for the application at any time in the settings of your App Store account. If you cancel the subscription, the amount deducted at the beginning of the billing period is not compensated. You will make all financial transactions with the App Store platforms.
The VPN team seeks to enhance the quality of services; thus, we strive to provide the largest number of servers (locations) for access. All equipment requires periodic maintenance; thus, several servers may be unavailable for some time. VPN can modify, transfer, remove servers and their characteristics. VPN doesn't guarantee access to service or applications in any country or regions. Please note that you can’t use one server through two devices simultaneously. You need to set another server for the second device and resume your work.
Write to our support service if you have any questions about our servers or the quality of our applications. Please try to describe the reason for your problem or wishes, also mention your platform. Our support service works 24/7.